These are common issues that can occur. If you’re issue isn’t addressed below use our support form here.

“I can’t open the plugin”

Press and hold (or right-click) the folder, select Extract All, and then follow the instructions.

https://support.microsoft.com/en-us/help/14200/windows-compress-uncompress-zip-files

“It’s not working”

Check the files are uploaded. Case-sensitive