Best Squarespace Live Chat Plugins in 2025
Live chat is no longer a “nice-to-have”—it’s become a must for businesses that want to deliver instant customer support and capture leads at the perfect moment. If you’re running a Squarespace website, you have plenty of chat plugin options to connect with visitors in real-time.
In this guide, we’ll walk you through:
Why live chat matters for Squarespace
Today’s top live chat plugins for different use-cases and budgets
Key changes from previous years—like Facebook Messenger plugin’s end-of-life
Additional free and new alternatives worth considering.
Let’s jump in!
Why Add Live Chat to Squarespace?
Real-Time Customer Engagement: Visitors can ask pre-purchase questions without leaving your site.
Boosted Conversions: Live chat has been shown to reduce friction and close sales faster.
Improved Support Efficiency: Instead of handling long email threads, you can address queries immediately.
Competitive Differentiation: Many websites still rely on email forms. Live chat helps you stand out and provide quicker service.
Squarespace doesn’t natively include live chat for site visitors, so you’ll integrate a third-party plugin or script. Below are some of the most popular (and newly updated) options.
1. Tidio
What Makes It Great
Generous Free Plan: Covers up to 50 live chats/month, 3 operators, plus basic chatbot triggers.
Modern Features: AI chatbots (Lyro), multi-channel messaging (Messenger, Instagram, email), real-time visitor monitoring, etc.
Scalable: If you need more chats or advanced automation, upgrade to paid plans starting at $29/month.
Latest Updates
Tidio introduced “Lyro AI” to help automate responses.
The free plan remains one of the best for small businesses or personal sites.
Perfect For
Squarespace site owners who want a robust chat with room to grow. Tidio is easy to embed—just copy a script into Settings > Advanced > Code Injection or use a code block.
2. tawk.to
What Makes It Great
Completely Free: Unlimited chats, unlimited agents—no monthly fee.
Optional Paid Extras: You can pay to remove the small “Powered by tawk.to” branding ($19/mo), or even hire live chat agents via tawk.to.
Solid Feature Set: Real-time monitoring, ticketing, canned responses, file uploads.
Latest Updates
tawk.to continues to offer all core features free, making it a top pick for budget-conscious websites.
They also launched AI Chatbot add-ons you can buy if you want automated answers.
Perfect For
Anyone needing a full-featured, $0 live chat on Squarespace. The only downside is the “tawk.to” branding unless you pay to remove it.
3. LiveChat
What Makes It Great
Enterprise-Grade Reliability: Long-time industry leader, powerful agent dashboard, robust analytics.
Multi-Channel: Consolidates website chat, email tickets, Apple Business Chat, etc.
Team Collaboration: Agents can transfer chats, add internal notes, and track performance easily.
Latest Updates
Plans start at $20/agent/month (billed annually). No free plan, but you do get a 14-day free trial.
New AI features for auto chat suggestions and advanced metrics.
Perfect For
Growing or mid-sized businesses on Squarespace that want a polished, battle-tested solution and don’t mind paying per agent seat.
4. Pure Chat
What Makes It Great
Straightforward & Easy to Set Up: Basic, no-frills live chat for Squarespace.
Unlimited Chat History: Handy for referencing past conversations.
Mobile Apps: Keep up with chats on iOS or Android.
Latest Updates
No more free plan—Pure Chat now starts at $49/month for Growth (4 operators) and $99/month for PRO (10 operators).
Lighter feature set than Tidio, but simpler to manage if you just want basic chat.
Perfect For
Squarespace users who want a simple tool, can afford the monthly fee, and don’t need advanced marketing or AI bots.
5. Elfsight
What Makes It Great
All-in-One Widgets: Elfsight doesn’t just offer live chat; it hosts a suite of site widgets, from forms to social feeds.
Multi-Platform: Works with WordPress, Shopify, Wix, Weebly, and of course Squarespace.
Embed Messenger & Other Apps: Integrate popular channels like WhatsApp or Telegram into one chat button.
Latest Updates
Elfsight introduced an AI Chatbot widget (separate from their multi-channel widget).
Pricing from $5/month (Basic) to $25 for Enterprise, with a free Lite plan limited to 200 views/month.
Perfect For
Those who want a versatile widget collection—or just an easy multi-chat button to let users pick their favorite messaging app (Messenger, WhatsApp, etc.). Great for cross-platform presence, though keep watch on monthly view limits.
6. POWR
What Makes It Great
Similar to Elfsight with multiple site widgets.
Quick Setup: You can manage all POWR apps from a single dashboard.
Offline Mode: If you’re not online, it can turn into a contact form.
Latest Updates
Pricing is usage-based, starting with a free plan for up to 250 monthly widget views. Paid tiers: $4.95/mo for 2,500 views, $15.19/mo for 5,000, etc.
No major new features, but stable performance.
Perfect For
Low-traffic Squarespace sites that need a basic chat + other POWR widgets. If your traffic grows, you may prefer a solution without strict page-view limits.
7. Intercom
What Makes It Great
Full Customer Communication Platform: Combines live chat, email, knowledge base, chatbot automation, etc.
AI-Powered: Intercom’s “Fin” AI can handle routine Q&A, deflecting support loads.
Robust for Sales & Support: Great for mid-large businesses that want to segment user types, route them to different teams, etc.
Latest Updates
Pricing starts at $39–$99/agent/month, plus potential add-ons for outbound messaging or AI bots.
No true free plan; it’s best suited for businesses with a higher budget.
Perfect For
Growing or enterprise Squarespace sites that need advanced marketing and support automation. Overkill for most small operators due to cost/complexity.
8. Drift
What Makes It Great
A conversational marketing solution with AI chatbots, lead qualification, and scheduling.
Integrates deeply with CRM tools and can handle advanced sales workflows.
Latest Updates
Drift has moved upmarket, with entry plans rumored at $2,000–$2,500/month.
No free tier and minimal focus on smaller businesses.
Perfect For
Large B2B or enterprise-level sites that need robust lead gen + conversation intelligence. Likely not cost-effective for typical Squarespace blogs or small e-commerce.
Discontinued: Facebook Messenger Plugin
Historically, many site owners used the Facebook Messenger chat plugin because it was free and easy. However, Meta is discontinuing the plugin in 2024. If you still rely on it, you’ll need to:
Switch to an alternative chat tool (e.g., Tidio, tawk.to).
Or embed a basic Messenger link/button using a third-party aggregator (like Elfsight).
Key Takeaway: The official plugin will stop functioning around mid-2024, so it’s no longer recommended as a top Squarespace chat solution.
Additional Alternatives (New & Noteworthy)
HubSpot Free Chat: Comes with the free HubSpot CRM, letting you capture leads seamlessly. Unlimited users, robust CRM capabilities, and an optional AI chatbot. Perfect if you’re okay with HubSpot’s environment.
Crisp.chat: Offers a sleek, multi-channel chat (Messenger, IG, etc.) plus chatbots and email fallback. Free plan available (limited), paid from $25–$45/month. Great if you need a flat rate per workspace (not per agent).
Olark: Simple, reliable chat at $29/agent/month. Not free, but popular for smaller teams wanting a stable platform.
Smartsupp: Has a free plan, screen recording features, and straightforward design—good for small e-commerce shops on Squarespace.
How to Install Live Chat on Squarespace
General Steps
Sign Up: Create an account with your chosen chat provider.
Copy the Code: The provider will generate a JavaScript snippet or code block.
Squarespace Dashboard: Go to Settings > Advanced > Code Injection and paste the snippet into the header or footer, per the instructions.
Save & Test: Refresh your site to ensure the chat widget loads properly.
Customize: Tweak colors, automated greetings, or chatbot flows in the plugin’s dashboard.
For some plugins (like LiveChat or Tidio), you may find a direct Squarespace Extension or an official tutorial to speed things up.
Picking the Right Live Chat Plugin
Budget:
No Cost: tawk.to, HubSpot Free Chat, Crisp Free Tier
Low Cost: Tidio (Starter at $29), Elfsight ($5+), POWR ($5+), Olark ($29/agent)
Mid-Range: LiveChat ($20+/agent), Pure Chat ($49–$99)
Enterprise: Intercom, Drift
Features Needed:
AI Chatbots? Tidio, Intercom, Drift, Crisp, HubSpot
Multi-Channel? Crisp, Tidio, Intercom, LiveChat
No Branding? Most paid tiers remove branding, or tawk.to charges $19/month to remove it.
Scalability:
If you’re a one-person operation, tawk.to or Tidio’s free plan might suffice.
If you have a team and want advanced analytics or integrated CRM, LiveChat, Crisp, or Intercom might be better.
If you’re enterprise-level with dedicated budgets, Intercom or Drift can unify all your sales & support channels.
Conclusion
Live chat dramatically improves how you engage with visitors, close sales, and support customers on Squarespace. Whether you need a no-cost starter solution (like tawk.to), a mid-level platform with chatbots (Tidio, Crisp), or a full-fledged enterprise suite (Intercom, Drift), there’s an option for every stage and budget.
With Facebook Messenger plugin on its way out, now’s the perfect time to pick a modern, future-proof chat solution. Implementing live chat can be done in minutes—just sign up, add the snippet to your Squarespace site, and watch your engagement (and conversions) soar.
Frequently Asked Questions
1. Can I use multiple live chat plugins on Squarespace?
Yes, but it can lead to clutter and slower page loads. Typically, stick to one tool unless you have a specific reason to run multiple chats simultaneously.
2. Do these plugins slow down my Squarespace site?
Most modern chat widgets load asynchronously, so they have minimal impact. Tawk.to, Tidio, and LiveChat are known for lightweight scripts. If performance is a concern, pick a solution with proven speed or check your site’s load times after installation.
3. Is there a Squarespace plugin store for these?
Squarespace has an Extensions marketplace, though not all chat tools are officially listed. Even if not listed, you can easily embed code in Code Injection or a Code Block.
4. Do I need to be online 24/7?
No—most solutions have an offline or “leave a message” mode. If you’re unavailable, the chat widget turns into a contact form so visitors can still reach out.
